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All orders are processed the day after they are received, except on weekends and holidays, in which case they will be processed the next business day.<\/p>\n
FREE SHIPPING
\nLAGANINI offers free standard shipping on orders equal to or greater than \u20ac300 for Spain and Portugal (VAT included)*.
\nSpain: : Peninsula
\nENV\u00cdO EXPRESS 24\/48 horas- 7,75\u20ac
\nSTANDARD SHIPPING 5\/7 days – \u20ac3.75
\nPortugal: STANDARD SHIPPING 5\/7 days -7,75\u20ac
\nEU: 3\/5 days business\u00a0– 15\u20ac (Except Finland and Sweden)*
\nFINLAND AND SWEDEN: 3-5 business days – \u20ac21
\nUK: 5-7 business days – \u00a321
\nNORWAY AND SWITZERLAND:\u00a0 5-7 business days – \u20ac35
\nUSA & CANADA: 5-7 business days – \u20ac35
\nREST OF THE WORLD: 5-7 business days – \u20ac50<\/p>\n
Important for international orders (outside the EU):<\/strong> Laganini is responsible for the order until the moment the package is recorded as delivered by the carrier at the address provided by the customer. Once delivery has been confirmed, Laganini shall not be held responsible for any theft, loss, misplacement, or any other incident that may occur thereafter.<\/p>\n Thank you for your understanding and trust.<\/p>\n FREE EXCHANGES FOR SPAIN AND PORTUGAL!<\/strong><\/p>\n Exchanges may only be made within 15 calendar days from the date of receipt of the product.<\/p>\n If you wish to make an exchange from outside Spain or Portugal, you must first arrange for the item to be returned and, once this has been completed, make a new purchase with the product of your choice.<\/p>\n Return Policy<\/strong><\/p>\n Returns of products that do not meet the above conditions will not be accepted.<\/p>\n The return of an item purchased from the online store must be arranged directly with the carrier used by Laganini.<\/p>\n Returns handled by shipping companies other than GLS or FedEx via business service will not be accepted.<\/p>\n What is the procedure for making a return?<\/strong><\/p>\n The procedure for returning an item purchased from our online store is as follows:<\/p>\n It couldn’t be easier or more convenient:<\/p>\n COLLECTION OPTION:<\/strong><\/p>\n This option allows for collection from your home within 24 hours (business day)<\/strong> of your request. Please note that this option allows for collection by the carrier between 9:00 a.m. and 7:00 p.m. If you know that you will not be available during this entire time frame, please note that in case of absence, the collection will be CANCELED and you must contact our team via email at hello@laganinistudio.com<\/a><\/span>.<\/strong><\/p>\n SMART LOCKER DEPOSIT OPTION:<\/b><\/p>\n Spain and European Union:<\/strong> Deposit your package at the nearest GLS point in your city<\/strong> (indicated by zip code) with completely flexible hours adapted to your needs.<\/strong> You will receive all the necessary instructions during the process<\/p>\n Do I have to pay anything for a return?<\/strong><\/p>\n At the end of the process, under \u201cSummary,\u201d you will find the cost of the return. You will not have to pay anything at that time. We will deduct the cost of the return at the time of the refund.<\/strong> Important:<\/strong> Until we receive an item at our warehouse, it remains the responsibility of the customer. RETURN COSTS<\/strong><\/p>\n <\/p>\n When and how will I receive my refund?<\/strong><\/p>\n Once we receive your package at our offices and confirm that the returned item(s) are in perfect condition, with all original packaging and labels, you will receive an email confirmation notifying you of the amount that will be credited to your account within a maximum of 15 business days, depending on your bank.
\nOur prices do not include import taxes, duties and customs fees.<\/strong>
\nShipments are DAP (Delivered At Place – Incoterms\u00ae 2020)<\/strong>, which means that the customer will be responsible for paying any customs costs and local VAT upon receipt of the order.
\nWe recommend buyers to check their country’s import duties before placing the order.<\/p>\n
\nEXCHANGES<\/h2>\n
\nRETURNS<\/h2>\n
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\nUK, US, and rest of the world:<\/strong> Deposit your package at the nearest FEDEX point in your city<\/strong> (indicated by zip code) with completely flexible hours adapted to your needs.<\/strong><\/p>\n
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\nThe customer is responsible for the shipping costs of the return. In cases where a product is considered defective, Laganini will cover all shipping costs for the return and\/or exchange. (Remember to provide proof during the return process).<\/p>\n
\nUnfortunately, if the returned item has been used or has any stains, we will not be able to process the return.<\/p>\n\n
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\nOnce the return has been approved, the purchase value will be refunded using the same payment method originally used to purchase the product from the online store.<\/strong><\/p>\n